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    At Modern GIS, we strive to provide a valuable learning experience and ensure customer satisfaction. Please review our Returns and Refunds Policy carefully before making any purchase. By purchasing from our site, you agree to these terms.

    1. Refund Eligibility

    Refunds are available for:

    • Individual Course Purchases: Refund requests must be made within 30 of purchase. To be eligible, you must have accessed no more than 25% of the course content.
    • Membership Subscriptions: Refund requests for membership subscriptions are available only for the first billing period and must be made within 14 of the subscription start date. Renewal payments are non-refundable.

    2. How to Request a Refund

    To request a refund:

    1. Email our support team with your purchase details, including your name, email address, and order confirmation number.
    2. Our team will review your request and respond within 5 business days.

    3. Non-Refundable Items

    We are unable to offer refunds for:

    • Courses accessed beyond 25% of the content.
    • Membership renewals: Refunds will be issued on a pro-rated basis (i.e. if you are 50% way through the subscription period, you would receive a 50% refund). 
    • Promotional or discounted items: Refunds are not available for courses purchased on a discount or during a promotional sale unless explicitly stated in the promotion.

    4. Processing Refunds

    Once your refund request is approved, we will process the refund through your original payment method. Please allow 7 to 10 business days for the refund to reflect in your account, depending on your payment provider.

    5. Cancellations

    You may cancel your membership subscription at any time through your account settings. Cancellation will prevent future billing, but access to membership content will continue until the end of your current billing period. Please note that refunds will not be provided for any unused portion of your subscription.

    6. Questions and Support

    If you have any questions regarding this policy or need assistance with a refund or cancellation, please contact us. We are here to help and aim to respond to all inquiries within 5 business days.

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